How to Book & Holiday Information
As a first time holiday maker with Surf Bay Leisure Holiday Parks, there must be a million and one questions you will have. Please find below a step by step guide to booking your holiday and some useful tips to help you enjoy your time with us, from start to finish.
Choosing your Park & Accommodation
Please check the Find A Park page to ensure you are booking the right park and accommodation for your needs.
Booking
To make a provisional booking, have your card details handy and simply call the park direct. Alternatively complete a booking form and email/send to the park with your deposit. You will need to complete a booking form in any event. Please be advised that peak season dates book very quickly, therefore it is advisable to contact the park direct prior to completing your booking form. Our on-line booking system is now available at Surf Bay Holiday Park, Beachside Holiday Park and River Valley Country Park.
Deposit
For bookings made more than 6 weeks in advance of your arrival date, you must pay a deposit when making your booking of 10% of the full cost of your holiday (minimum of £56). The remaining balance will be payable by the date set out in your confirmation invoice. For bookings made less than 6 weeks in advance of the arrival date, you must pay the total amount of the booking at the time of booking.
Insurance
We strongly recommend you take out Holiday Insurance Cover before the start of your holiday.
Balance
The outstanding balance for your holiday is due 42 days (6 weeks) prior to arrival, this date is also available to view on your deposit receipt.
Arrival Time
The park managers will do everything they can to have your accommodation ready for you as early as possible. You are more than welcome to contact the park prior to your arrival if earlier than 3pm, to check whether your accommodation is ready.
If you anticipate your arrival being after Reception closing time (5pm), arrangements can be made for key collection, should prior notice be given. Please note that last arrival at RVCP is 8.30pm.
Welcome Magazine
A Welcome magazine has been placed in your accommodation for your arrival. Each magazine contains useful information & telephone numbers, plus things to do in the area. We feel you will benefit from reading the information it contains.
Departure Time
10.00am unless by prior arrangement with the Park Managers.
Entertainment
All three of our parks are family owned parks and we pride ourselves on peaceful, relaxing holidays. Although each park boasts plenty of space for children to play and cycle, we do not have any entertainment.
Dogs
Pet Friendly accommodation is available at Surf Bay Holiday Park, Beachside Holiday Park & River Valley Country Park. Dogs must be kept on a lead at all times and exercised off of the park.
Swimming Pool
Our parks, do not have this facility, however Surf Bay Holiday Park and Beachside Holiday Park are a short walk from the beach. All parks are within driving distance to a leisure centre.
Back Home
Welcome Home! We hope you had an enjoyable holiday with us and that we can welcome you again soon. If you can spare a moment, we'd really appreciate your feedback on Trip Advisor.